Frequently Asked Questions
Get some answers to some of our most common pre-order questions.
You will receive an invoice for a 50% deposit which you can pay online via Paypal or credit card. A 50% deposit is required before we can begin working on your commissioned piece. The final 50% payment (along with shipping) will be due after final approval and completion and before delivery.
For Paintings: Artwork is wrapped in plastic, padded extremely well, and sent in a well-fitting sturdy cardboard box.
Most artwork is shipped via USPS or UPS and most packages arrive within 3-5 days (within the US) from time of shipping.
All shipments include tracking & insurance.
For Illustrations: All illustrations are handled with care and packaged in a protective plastic sleeve and very well padded.
Prints 11×14 and smaller are mailed in a sturdy flat mailer while prints 16×20 and larger are mailed in a thick tube.
Shipped via USPS 1st Class Mail or Priority Mail (usually arrives within 1-3 days within the US)
I typically schedule commissioned pieces 4-10 weeks out. However, once your piece is started, painting can usually be completed within 2-3 weeks of the start date.
**Requests for completion earlier than 4 weeks out will be subject to a rush fee.
Your commissioned artwork or illustration will be yours and yours alone! All pieces commissioned by customers or collectors will be unique, one-of-a-kind, and will not be made into reproductions or offered in any form through by Melissa Lewis or on melissalewisart.com.
As the buyer, you have exclusive rights to display the artwork in your home and I relinquish my rights to reproduce the work for profit. As the artist, I do reserve the right to share the piece on social media or on melissalewisart.com but will keep the buyers name confidential unless otherwise agreed to in writing.
Ultimately, I want this to be a piece of fine art that you can cherish and value for generations to come.
Every commission painting project is thorough and well communicated every step of the way. My goal is for you to be completely thrilled with your purchase! Due to the amount of communication and the custom aspect of each commissioned piece, all sales are final except in certain unforeseen situations. Please contact us here if you have any further questions regarding returns.
Please take the time to read descriptions carefully and the check colors on multiple screens if you are concerned about color variations. I try my best to represent the colors and tones in my work honestly and clearly.